Call Centre

Maintain relationships. Track & manage call metrics.

Integrate with Enterprise data.

Inbound call management for any size organisation

Answer customer calls first time every time, gain business intelligence, and stay integrated with enterprise applications.

Call Centre services are not just for call centres. Team working hunt groups or ring groups, simple queues, IVRs, Auto-attendants, smart call routeing, dashboards, wallboards and analytics are vital elements for small and enterprise businesses.

Queues and Call Centres

Intelligent call routing and queueing with IVR voice menus, team hunt groups, queues, skills-based routing and fully featured call centre announcement and messaging. Works with inbound NGN numbers, as well as regular business numbers and even mobile.

Benefit from resource allocation and utilisation with agent login features and full disposition and warp-up code reporting. Supervisor access allows businesses to view all aspects of call metrics, manage services and queues, and dynamically manage calls.

 

Call Dashboard

Wallboard and call analytics tool based on Akixi that offers complete visibility of current and historical calls. All call metrics can be displayed immediately to call dashboards or analysed in management reports.

Call Board delivers complete visibility of businesses telephony performance, using a wide range of pre-built or custom dashboards, complete with filters, alarms and schedules to manage call volumes and respond to demand.

Call Board grows with your business and helps you understand your calls business.

Enterprise Integration

CRM and contact management.
Benefit from improved productivity and efficiency, and boost professionalism by integrating telephony with enterprise applications, such as CRM, ERP and office applications, such as Outlook. Screen popping of contacts, management of contact history and click to dial. Manage calls with a single click. Return missed calls using call histories.

Call control and Presence is also built in to this powerful desktop tool powered by Mondago.

 

Start to build intelligent inbound call services today

To find out more about any of our Smart Routeing and Queuing or Call Centre services. Or to take advantage of our dashboards and analytics. Just fill in the form below or call us on +441133971100.

If you are a Reseller, or Service Provider, contact us to set up a demo – see our Partners page.