Are your phone systems GDPR compliant?

Does your data collection process comply across the EU?

Why is that important?

One of key tenants of GDPR is to ensure that data is protected in the same way. A requirement of this is that all data is securely and accessed within the EU.

How do we help you?

Simetric servers and cloud services are all hosted in secure data centres in the UK, ensuring compliance with the regulations while still being accessible from wherever you are in the world.

Do you have full control of your data?

Why is that important?

Control of data is another important element of GDPR. Businesses must maintain records of who has access to data, how and why it is captured, where it is stored and any third parties who process the information. As with DPA subjects have the right to review the records you hold about them and the right to be forgotten.

How do we help you?

Simetric services give you full ID and record control over all call data including numbers dialled, length of call, call records, voicemails, call recordings, SMS and even cell location for mobiles and fixed lines all in one control panel view.

Can you get a full view of all your telephony data?

Why is that important?

Having one full view of all your calls – mobile, fixed or SMS – isn’t a stipulation GDPR but it makes the administration of records and access much easier.

How do we help you?

Simetric systems give you one single view over all your Mobile, Fixed and SMS calls as well as controls over all numbers, routing and additional telecoms services. This makes life much easier for auditing, administration and allocation to users.

Is your call data secure?

Why is that important?

Protecting information is what GDPR is all about, your business must be able to ensure that call records and everything that goes with them are safe and secure and that you have processes which define who has access to them and why they are required to have that access.

How do we help you?

The Simetric control panel lets you manage all your call and user data in one place, using a secure and password protected system. Different levels of access give you full control of who has access and how they can process any data stored. Our system ensures that however the call was routed – fixed line, Mobile, SMS, VoIP or SIP Trunk – that all call data is safely stored.

Do you have view and audit tools?

Why is that important?

Like the Data Protection Act, part of GDPR focuses on being able to provide a data subject with all the data you hold on them. This includes any correspondence, calls made and call recordings. If you are running separate systems for Mobile and Fixed calls, getting one clear view is very time consuming and difficult to administer.

How do we help you?

Simetric’s Mobile-X system brings mobile, fixed line and SMS communications together in one control panel. Allowing you to have one full view where you can view and audit all calls, recordings and other information. This enables efficient auditing and record retrieval without the need to coordinate separate systems.

Does your system have CRM integration?

Why is that important?

Being able to keep all your data with one secure access point, usually via a CRM, increases the control your business has over how and why data is processed.

How do we help you?

Simetric Telecoms systems are compatible with a range of CRM systems via an API integration enabling you to store call records as part of a central records system. In addition to helping with GDPR compliance this opens up productivity benefits such as click to call and greater synergy with Call Centre solutions.

To find our more about how Simetric can help resellers with GDPR and MiFID II regulations download our free white paper.